1. Return of a quality product
You have the right to refuse the goods at any time before they are transferred, and after the goods are transferred — within 7 (seven) days.
Goods of good quality can be returned if their marketable appearance and consumer properties are preserved, as well as the document confirming the fact and conditions of purchase of the specified goods.
Please note: the goods must not show any signs of use, and all tags, labels, and original packaging must be preserved.
If you refuse the goods, we will refund the amount paid under the contract, excluding our costs for delivering the returned goods from you, no later than 10 days from the date of the relevant request.
2. Return of a defective product
If you have received a product with a manufacturing defect or incomplete packaging, you are entitled to a replacement or a refund.
In this case, the return shipping costs will be paid by the Seller.
3. How do I return an item?
You can return an item within 14 days of receipt if it has not been used and is still in its original packaging. To make a return, message us at @mc3_support.
4. What to do if the goods arrived defective?
To initiate the return process, please contact our support team @mc3_support. Attach a photo of the item, a description of the problem, and your order number.